Version 1 · In force from 1 September 2026
These terms govern access to and use of Warnapp, the incident management platform made up of the web portal, the mobile app and the API, owned by Carlos Joaquín Navarro Torren (NIF 73205447N), hola@warnapp.dev.
Full identification details are in the Legal notice, which governs the website. These terms govern the service.
Registering on the Platform means fully accepting these terms. If you do not agree with them, do not create an account or use the service.
Acceptance is recorded together with the date, the IP address and the specific version of the document accepted, so that it can be evidenced if needed.
Registration always requires an access code issued by a Customer: there is no open sign-up. Users must provide accurate details and keep them up to date.
Credentials are personal and non-transferable. Users are responsible for keeping them safe and for all activity carried out from their account. If you suspect someone has accessed it, change your password and tell us immediately.
We strongly recommend enabling two-step verification. It is mandatory for profiles with administrative permissions.
The Customer is the party that contracts the service. Users access it within that organisation and with the role it assigns them.
Accordingly, the Customer may deactivate accounts in its organisation, change roles and review its company's activity log. The information managed on the Platform — incidents, comments, work logs and attachments — belongs to the Customer, not to the User who entered it.
The Platform must be used in accordance with the law and these terms, and only for what it exists for: managing incidents. The following are expressly prohibited:
Breaching this section may result in immediate suspension of access.
The Customer and its Users retain ownership of the content they upload. They grant us only the permission needed to host, process and display it within the Platform in order to provide the service.
Whoever uploads content is responsible for having the right to do so. When photographing an incident, avoid capturing identifiable people who have not given their consent.
We work to keep the Platform continuously available, but uninterrupted and error-free operation is not guaranteed. We may carry out maintenance, updates or improvements that temporarily interrupt the service; where foreseeable, we will give reasonable notice.
Nor are we liable for interruptions caused by third parties beyond our control, such as the internet provider, the app store or the device manufacturer's notification services.
Commercial terms, usage limits and duration are those of the plan contracted by each Customer and are set out in its contract or order. The Platform enforces those limits automatically.
Non-payment entitles us to suspend the service after notifying the Customer.
For personal data relating to User accounts, the data controller is the owner of Warnapp, on the terms set out in the Privacy policy.
For personal data a Customer enters into the Platform as part of its activity, the Customer is the controller and Warnapp acts as processor, processing it solely on the Customer's instructions and under the corresponding processing agreement.
Information on exercising your rights is on the GDPR page.
We undertake to keep Customer information confidential and to apply appropriate technical and organisational measures: encryption in transit, role-based access control, isolation between organisations, activity logging and backups.
No measure removes risk entirely. In the event of a security breach affecting personal data, we will act in accordance with applicable law and our internal notification procedure.
Warnapp is a management tool: it does not replace emergency services, nor does it guarantee that an incident reported through it will be dealt with within any particular time. In a dangerous situation, call the emergency number.
Except where the law does not allow it — wilful misconduct, gross negligence or personal injury — our liability is limited to the amount paid by the Customer in the twelve months before the event giving rise to it. We are not liable for indirect damages, loss of profit or data loss attributable to the Customer.
These terms apply for as long as the account exists. Any User may close their account from the app.
Closing an account opens a 15-day grace period during which signing in again restores it. After that, the account's personal data is irreversibly anonymised. Incidents and work logs are kept as the Customer's operational record, no longer linked to an identifiable person.
We may suspend or cancel access, with prior notice wherever possible, in the event of serious breach of these terms or use that puts the service or other users at risk.
We may amend these terms to reflect legal, technical or service changes. Each version is published with its number and its date of entry into force.
Where the change is substantial, you will be asked to accept the new version when signing in, with an indication of what has changed. Minor wording corrections are published without requiring fresh acceptance.
These terms are governed by Spanish law. For any dispute, and unless consumer legislation provides another mandatory forum, the parties submit to the Courts of Huesca, Spain.
For any question about these terms, write to hola@warnapp.dev.